Thank you for playing MuseHopper (the “Service”). This Privacy Policy explains how MuseHopper (“we”, “us”, or “our”) collects, uses, discloses, and protects information about you when you visit musehopper.com and when you play our games or otherwise interact with us.
This Privacy Policy is written in plain English for a general audience. It does not constitute legal advice. Questions? Contact us at info@musehopper.com.
1. Who we are
- Controller / Operator:MuseHopper.com / Katsufumi Seki
- Address: 1-20-5 Kitamae, Chatan-cho, Okinawa 904-0117 JAPAN
- Email: info@musehopper.com
If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, we are the data controller for personal data collected via the Service.
2. What this policy covers
- Our website musehopper.com and any subpages
- Our web-based games and interactive features
- Contact forms, support requests, and emails you send us
This policy does not cover third-party websites or services we do not control. Their privacy practices are governed by their own policies.
3. Information we collect
We collect the information needed to operate the Service, keep score/progress, improve gameplay, and (if you consent) understand usage to make the game better.
3.1 Information you provide
- Account/Profile data (if accounts are offered): display name, email address, password (hashed), preferences.
- Support communications: messages, attachments, contact details.
- Feedback or content you submit in forms or surveys.
3.2 Gameplay & progress
Game state and progress (levels cleared, scores, achievements, session state) needed to save and resume your progress. Storage may include first-party cookies/local storage on your device and, if you sign in, our servers.
3.3 Device & usage data
- Technical data: IP address, device type, OS, browser type/version, language, referrer/exit pages, timestamps, and approximate location (country/region) inferred from IP.
- Interaction data: pages viewed, buttons clicked, session duration, error logs and performance diagnostics.
3.4 Cookies and similar technologies
We use cookies, local storage, and similar technologies to run the Service and remember your choices.
- Strictly Necessary cookies (always active): essential for core features (e.g., authentication if available, session management, consent choices, and saving progress). Without these, the game may not function as intended.
- Analytics cookies (only with your consent): help us understand how the Service is used so we can improve it. We do not use advertising or targeting cookies at this time.
You control analytics cookies via our on-site banner (Accept All / Reject All) and your browser settings. Necessary cookies cannot be switched off in the product because they are required to provide the Service.
4. How we use information (purposes & legal bases)
- Provide and operate the Service: run the website, render game scenes, save progress, maintain accounts, and provide support. (Performance of a contract; Legitimate interests)
- Improve the Service: diagnose issues, measure performance, refine levels or UI. (Legitimate interests; Consent for analytics where applicable)
- Security and abuse prevention: protect against fraud, cheating, and misuse; ensure network and information security. (Legitimate interests; Legal obligation where applicable)
- Legal and compliance: comply with applicable laws, respond to lawful requests, enforce our terms. (Legal obligation; Legitimate interests)
We do not engage in cross-context behavioral advertising, and we do not sell personal information.
5. How we share information
- Service providers (processors): hosting, content delivery networks, analytics (if enabled by your consent), customer support, and security. These providers process data under contract and only for our instructions.
- Legal reasons: to comply with laws, lawful requests, or to protect rights, safety, and the integrity of the Service.
- Business transfers: if we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction, subject to this Policy.
We do not sell personal information and we do not share it for targeted advertising.
6. International data transfers
We may process data in countries other than where you reside. Where required, we use appropriate safeguards (e.g., EU Standard Contractual Clauses) for transfers from the EEA/UK/Switzerland. You can contact us for a copy of the relevant safeguards.
7. Data retention
- Gameplay/progress data: retained while your account is active or, for guest play, on your device until you clear your browser storage.
- Support emails: typically up to 24 months, unless a longer period is required by law or to resolve issues.
- Analytics data (if enabled): retained according to our analytics provider’s settings; we aim to keep retention modest and proportionate.
When retention periods expire, we delete or anonymize the data.
8. Your choices and rights
8.1 Cookies & local storage
Use the cookie banner to accept or reject analytics cookies. You can also clear cookies/local storage in your browser to reset your choices and game state.
8.2 Rights under GDPR (EEA/UK/Switzerland)
- Access, correct, or delete personal data
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time (does not affect prior processing)
- Lodge a complaint with your data protection authority
To exercise these rights, contact us at [privacy@musehopper.com]. We may need to verify your identity before fulfilling requests.
8.3 Rights for California residents (CCPA/CPRA)
- Know/access the categories and specific pieces of personal information we have collected
- Delete personal information
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising)
- Limit the use of sensitive personal information (we do not use sensitive personal information beyond permitted purposes)
To make a request, contact [privacy@musehopper.com].
8.4 Other regions
Your local laws may provide additional rights. Contact us and we will respond in accordance with applicable law.
9. Security
We use reasonable technical and organizational measures to protect information, including access controls, encryption in transit, and least-privilege practices. However, no method of transmission or storage is 100% secure.
10. Children’s privacy
Our Service is intended for a general audience. We do not knowingly collect personal information from children where parental consent is required by law. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.
11. Third-party links and content
The Service may link to third-party sites. We are not responsible for their practices. Please review their privacy policies.
12. Changes to this Policy
We may update this Policy from time to time. We will post the updated version with a new “Last updated” date. If changes materially affect your rights, we will provide additional notice as required by law.
13. How to contact us
- Email: [privacy@musehopper.com]
- Postal address: [Address, City, Country]
14. Cookies summary (at launch)
- Strictly Necessary (always active): session state, consent preferences, and game progress (first-party cookies/local storage). Without these, MuseHopper cannot save scores or resume gameplay.
- Analytics (optional; used only with consent): if enabled in the future, analytics cookies will help us understand usage trends to improve the Service. No advertising cookies are used.
We will update this section if we add or change cookie categories or providers (e.g., if we later enable Google Analytics).